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I went through a few of these within a month of owning it. I received it damaged got a replacement and that one lasted less than a month then another and another and finally one worked for almost a year and that one broke too. You have to ship the unit at your expense every time as well and at 20+ pounds its expensive to ship and my closest place was a 2 hour drive.it doesnt make quality espresso at all its more like coffee even with premium beans that are ground just before brewing.Their customer service is useless as well they dont know anything about their units or making espresso.spend a couple hundred more and purchase a higher quality one that will last.
Although their coffeemakers do an excellent job of making coffee, DeLonghi WILL USE ANY EXCUSE NOT TO HONOR THE WARRANTY IF ANYTHING GOES WRONG. There is nothing we can do." I highly recommend you find a coffeemaker from a manufacturer that stands behind their product. I explained this numerous times.
A little over 10 months after I received it, the coffeemaker broke. Finally, when it actually WAS over a year since I had received the coffeemaker, when I called to check on the status of my warranty claim, they said, "Your warranty has expired. Here's my experience: When I ordered my coffeemaker from DeLonghi, it was "backordered" and took over a month to ship.
For a couple of months, the various people I talked to kept telling me they would "look into it", but they never called back. (The heater coil went out and it would no longer make coffee). Since it had been over a year since I ORDERED it, they said the one-year warranty was expired, despite the fact I had proof I had received it less than a year before (I still had the shipping confirmation).
You've had this coffeemaker over one year. I have a Cuisinart now, and it is WONDERFUL.
No bells or whistles to confuse me. I had originally purchased the Krups version of their fanciest dual machine and it arrived non-functional with a display and buttons that were a little too "Star Trek" for me anyway.in fact, they didn't function at all. I did think initially that the permanent filter might be difficult to clean but not so far. The Delonghi Caffe Nero (so far) has been very straighforward, easy to use, and produces good coffee and espresso. The quality of the coffee is moderate-high and I'm impressed with its strength selection system (a simple knob) and the mechanism by which it brews. However, the heat resistant coffee pot has an interesting design and a strange top which snaps on somewhat awkwardly and appears vulnerable to breaking but otherwise I have not found any major flaws with this machine as of yet.Good coffee, good espresso, easy to use, easy to program for the next day. We'll see.
This truly was a great machine. I know that there were some negative reviews about this product, but for one month now, I have been using and loving this machine. Works great, couldn't ask for more. Thanks.
Finally, the espresso unit takes far longer than 5 minutes to heat up. I've owned this unit for nearly three years, and have been disappointed since day one. You can begin to make espresso after a five minute pre-heat, but the unit loses steam well before the first cuppa is completed. The coffee is average -- no better than from my old insulated Krups coffee only machine. The espresso maker is far below par -- weak steam, slow production, weak espresso even with the best freshly ground beans. If you want to make a cup of espresso start to finish, you need to wait at least 20 minutes for the unit to pre-heat. On the positive side, I do like the permanent filter, and the unit does put a nice creme layer on the espresso.
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